Water Department

Water/Sewer Superintendent

Steve Roberts

sroberts@townofniagara.com

Water/Sewer Billing

Beverly Buckley

Roberta Mojeski



Frequently Asked Questions

of the

Water and Sewer Department

1. Where does the water come from?

The Town of Niagara receives its water from the Niagara County Water District. The Niagara County Water District was created in 1958. The District provides potable water to the customers located in three counties through an extensive distribution system. The treatment facility is located at 7227 Williams Road in the Town of Wheatfield. The source of water for the district water treatment plant is the Chippawa Channel of the Niagara River west of Grand Island. The water is pumped from facilities located in Buckhorn State Park, in the Town of Grand Island to the Williams Road Treatment Facility. After the water is treated, the water is distributed throughout the district and into the Town of Niagara water system. The quality and quantity of the raw water are considered excellent by Niagara County Health Department standards.

2.Does the Town of Niagara Test the water regularly?

The Niagara County Water District and the Town of Niagara routinely monitor for constituents in your drinking water according to Federal and State laws. All drinking water, including bottled drinking water, may be reasonably expected to contain at least small amounts of some constituents. It’s important to remember that the presence of these constituents does not necessarily pose a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791.

As the state regulations require, your water is tested for inorganic contaminants, nitrate, lead and copper, volatile organic contaminants, synthetic organic contaminants and total trihalomethanes. Additionally, your water is tested for coliform bacteria four times a month.

 

3.What are the Water and Sewer Rates?

 

FOR WATER AND SEWER CUSTOMERS

Usage (gal)                     Water Charge                Sewer Charge                Total Charge

0-8,000                             $10.00 Flat Fee             $15.00 Flat Fee             $25.00 Flat Fee

9,000-30,000                 $  2.50/1,000 gal          $  2.95/1,000 gal          $  5.45/1,000 gal

31,000-149,000           $  2.55/1,000 gal          $  3.30/1,000 gal          $  5.85/1,000 gal

150,000 +                        $  2.75/1,000 gal          $  3.75/1,000 gal          $  6.50/1,000 gal

 

FOR WATER CUSTOMERS ONLY

Usage (gal)                     Water Charge                Sewer Charge                Total Charge

0-8,000                             $25.00 Flat Fee            Not Applicable            $25.00 Flat Fee

9,000-30,000                 $  2.50/1,000 gal          Not Applicable             $  2.50/1,000 gal

31,000-149,000           $  2.55/1,000 gal          Not Applicable             $  2.55/1,000 gal

150,000 +                        $ 2.75/1,000 gal          Not Applicable             $  2.75/1,000 gal

 

FOR SEWER CUSTOMERS ONLY

Usage (gal)                     Water Charge                Sewer Charge                Total Charge

0-8000                        Not Applicable             $ 25.00 Flat Fee            $25.00 Flat Fee

9,000-30,000                 Not Applicable             $  2.95/1,000 gal          $  2.95/1,000 gal

31,000-149,000            Not Applicable             $  3.30/1,000 gal          $  3.30/1,000 gal

150,000 +                        Not Applicable             $  3.75/1,000 gal          $  3.75/1,000 gal

 

4.Will the Town give an adjustment for sewer on water that does not go into the Sewer (Swimming Pools, Gardening, Car Washing)?

No. It is the policy of the Town of Niagara Water and Sewer Department that all sewer charges are based on measured water usage. There will be no adjustments.

 

5.Moving?

Before you move, you should call the Water Billing Department at (716) 297-2150 ext. 120 to schedule an appointment for a final water reading.

Before you move in, you should call the Water Billing Department at (716) 297-2150 ext. 120 to make sure the previous tenants/owners have paid the final water bill.

 

6.Why save water and how do we avoid wasting it?

Although our system has an adequate amount of water to meet present and future demands, there are a number of reasons why it is important to conserve water:

  • Saving water saves energy and some of the costs associated with both of these necessities of life;
  • Saving water reduces the cost of energy required to pump water and the need to construct costly new wells, pumping systems and water towers; and
  • Saving water lessens the strain on the water system during a dry spell or drought, helping to avoid severe water use restrictions so that essential fire fighting needs are met.
  • You can play a role in conserving water and saving yourself money in the process by becoming conscious of the amount of water your household is using, and by looking for ways to use less whenever you can. It is not hard to conserve water. Conservation tips:
  • Automatic dishwashers use 15 gallons for every cycle, regardless of how many dishes are loaded. So get a run for your money and load it to capacity.
  • Turn off the tap when brushing your teeth.
  • Check every faucet in your home for leaks. Just a slow drip can waste 15 to 20 gallons a day. Fix it up and you can save almost 6,000 gallons per year.
  • Check your toilets for leaks by putting a few drops of food coloring in the tank, watch for a few minutes to see if the color shows up in the bowl. It is not uncommon to lose up to 100 gallons a day from these otherwise invisible toilet leaks. Fix it and you save more than 30,000 gallons a year.
  • Use your water meter to detect hidden leaks. Simply turn off all taps and water using appliances. Then check the meter after 15 minutes, if it moved, you have a leak.